FAQs
Why does plastic-free matter for everyday products?
Everyday items shed as they wear, and when they're plastic, that can mean microscopic plastic particles ending up in food, drinks and waterways. A 2024 study found preparing meals with plastic cookware may contribute roughly 2,400 to 5,000 microplastic particles per person each year. Our products are made from wood, bamboo, stainless steel, glass and natural fibres instead, so what wears away can return to the earth, not your plate.
What are ARK products made from?
Natural and inert materials: teak and bamboo, food-grade stainless steel, high borosilicate glass, 100% cotton, and plant fibres like coconut and sisal. No synthetic coatings, and no plastic in the products themselves.
Are your products safe for contact with food?
Yes, that's the point. Our kitchen range uses untreated natural wood, food-grade stainless steel and borosilicate glass, chosen specifically because they're stable, inert materials for everything that touches what you eat and drink. Each product page lists exactly what it's made from.
How long do natural products last compared to plastic ones?
With basic care, longer than you'd expect. A well-made wooden utensil set outlasts most plastic equivalents many times over. Natural materials do age honestly: wood tone deepens and bristles soften with heavy use. That's character, not decay, and each product page includes care instructions to get the longest life from it.
Why do wooden products vary slightly in colour and grain?
Because they're made from real wood. Grain, tone and texture differ from piece to piece, a feature of genuine natural material, not a fault. No two are identical, and yours won't look exactly like the photo.
How do I care for wooden and bamboo items?
The short version: hand wash, dry thoroughly, don't soak, and skip the dishwasher. Wooden utensils appreciate an occasional rub of food-grade mineral oil; brushes like drying bristles-down and a bit of sunshine. Full care instructions are on every product page.
What happens at the end of a product's life?
Products made from untreated natural materials, such as bamboo brushes, plant-fibre bristles and wooden utensils, can go into home compost and return to the soil. Stainless steel and glass are endlessly recyclable. Nothing here is destined to sit in landfill for centuries.
Is it true ARK supports whale conservation?
Yes. We donate 2% of profits to whale conservation organisations. Whales are among the ocean's most effective natural carbon systems: a single whale can store as much carbon over its lifetime as roughly 1,500 trees absorb in a year, yet they remain deeply underprotected. Supporting them is part of why Ark exists, not a marketing line. You can read the full story on our About page.
Where do you ship, and how long does it take?
We ship to Australia, New Zealand and the United States. Available shipping methods, costs and estimated delivery times are shown at checkout, and you'll receive a tracking link by email once your order ships. See our Shipping Policy for details.
What's your returns policy?
If something isn't right, contact us at info@arkhub.store and we'll help. Return eligibility depends on the item. Our Refund Policy covers the details, and it doesn't limit your rights under Australian Consumer Law.